Home Process
How We Work

From first call to handover.

Every City Renovations project follows the same backbone: understand, design, agree, build, hand over. The detail varies by service — but the discipline is shared across the whole company.

Five Phases

The same backbone on every project.

1
Day 0
Understand

Phone or in-home conversation about scope, timeline, and budget. Free site visit booked, usually within 48 hours.

2
Week 1
Design / Survey

Detailed survey, layout exploration, material selection. Some services include 3D visualisation (notably garden design and full villa renovations).

3
Week 1–2
Quote

Fixed-price, fully itemised quote — every line clear. We agree scope, schedule, payment milestones and any client-supplied items.

4
Build
Build

In-house team executes. Daily WhatsApp photo updates, weekly walk-throughs, single point of contact. Schedule tracked daily.

5
Handover
Snag & Hand Over

Joint walkthrough, snagging resolved, warranty documents issued. Aftercare contact remains open for the duration of the workmanship guarantee.

What's Standard

Six things included on every job.

Single point of contact

One project manager owns your job from quote to handover. No call centre, no chasing — direct WhatsApp.

Itemised quotes, no padding

Materials, labour, sub-trades and contingency all listed. If something changes, you see the line item before it changes.

Daily WhatsApp updates

A morning photo every day, plus end-of-day status. Particularly valuable for clients overseas.

In-house trades

Tilers, painters, plumbers, electricians, gardeners — direct employees. No subcontractors blurring accountability.

Written guarantees

Workmanship guaranteed in writing. Waterproofing carries a 5-year written guarantee on every wet area we build.

Schedule discipline

Fixed dates in your quote, daily progress tracking, transparent escalation if anything shifts.

Service-Specific Detail

Each service has its own playbook.

The five-phase backbone is universal. The specific cadence, deliverables, and warranties differ by service — see each landing page for the detail.

WhatsApp Start with a Site Visit