Privacy Policy.

City Renovations LLC ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we handle information collected through our website and during the course of providing renovation, painting, plumbing and landscaping services in the UAE.

1. Information we collect

We collect personal information you provide directly to us, including:

• Contact details: name, phone number, WhatsApp number, email address.
• Property details: address, property type, scope of work requested.
• Project details: photos, measurements, design preferences, budget range.
• Payment information: handled by our banking partners; we do not store full card data on our servers.
• Site usage data: pages visited, device, browser, approximate location, referrer — collected via cookies and analytics.

2. How we use your information

We use your information to:

• Schedule and conduct site visits, prepare quotes, and execute the work you commission.
• Communicate with you by phone, WhatsApp, email or in person about your project.
• Send invoices, payment receipts, warranty documents and post-completion follow-ups.
• Improve the website and our services through aggregated, non-identifying analytics.
• Comply with applicable UAE law and regulator requests.

3. Sharing your information

We share your information only with:

• Suppliers and trade partners directly involved in delivering your project (e.g. specialised glaziers, custom joinery suppliers) — limited to what is needed to do the work.
• Service providers who help us operate the business (e.g. accounting, hosting, communications) under confidentiality obligations.
• Authorities where legally required (Dubai Municipality, courts, regulators).

We do not sell or rent your information to third parties for marketing.

4. Cookies and analytics

Our website uses cookies for essential site function and aggregated analytics. You can disable cookies in your browser settings; some site features may not work without them.

5. Data retention

We retain project records (quotes, contracts, photos, warranty documents) for at least the duration of the workmanship guarantee on the relevant scope, plus the period required by UAE tax and commercial law. After that, records are securely archived or deleted.

6. Your rights

Subject to UAE law, you may request access to, correction of, or deletion of your personal information. Contact us at hello@citirenovations.ae to make a request — we'll respond within 30 days.

7. Security

We use industry-standard technical and organisational safeguards to protect your information. No system is perfectly secure, and we encourage you to keep account credentials private.

8. Children

Our services are aimed at adults engaging us for property work. We do not knowingly collect personal information from children under 18.

9. Updates to this policy

We may revise this policy from time to time. The "last updated" date at the top of this page reflects the current version. Material changes will be communicated to active clients via email.

10. Contact

For questions about this policy or your personal data, contact:

• Email: hello@citirenovations.ae
• Phone: +971 4 200 0000
• Address: Al Quoz, Dubai · UAE

This policy is provided in good faith for informational purposes. It is not a substitute for tailored legal advice on your specific situation.